Privacy Policy

Privacy Policy

This privacy notice explains how we, Channel Capital Advisors LLP of 44 Whitfield Street, London W1T 2RH (“we”, “us”, “our”) process your personal data (“you”, “your”) when you use our website or other services.

Please see the ‘Contact Us’ page for details. Please do not use our services unless you are 16 years old or over.

1. Who does this privacy notice apply to?

This notice applies to:

  • our website users;
  • our clients, investors, suppliers and business partners; and
  • persons who interact with us, when you call us or email us.

This notice applies to you whether you act in your personal capacity or as employee or agent of an organisation.

2. What types of information do we collect?

Generally, “personal data” means any information relating to an identified or identifiable natural person; such person is known as a ‘data subject’. In practice, almost all information relating to you will be your personal data.We will process the following personal data about you:

  • Your contact details such as your name, telephone number and email address but also your role, employer details and similar information.
  • When you contact or visit us, we may process the details of your enquiry, job application, communication, complaint or other interaction information.
  • We may keep a note about our interaction with you, a call recording, certain “know your customer” or anti-money laundering information, your client instructions and other relationship management data.
  • When accessing our services, your device and browser will automatically provide unique information such as mobile device ID, internet protocol (IP) address, cookie ID or online identifiers, operating system, browser type, time zone setting, location and date and time of access.
  • Our website may record usage data about how you navigate and engage with our services, use our features, download materials, security logs will be kept, online activity data such as clickstream data with URLs visited previously, page interaction information (such as scrolling, clicks, and mouse-overs), your preferences (including country and language), and methods used to browse away from our website.
  • Information that we collect about your preferences and interests known, observed or inferred which we use for personalisation and direct marketing.
  • Third party data about you such as information from our background checking suppliers, your interaction with our posts and content and ‘likes’ on social media platforms, such as Twitter, LinkedIn and Facebook profile information, preferences and interests from advertising and analytics partners, and other third parties.
  • When we send you emails or other communications, we may collect engagement information, such as open rates and whether you clicked on any content.

Much of the personal data is provided by you or automatically by your device. You can adjust your device privacy settings to limit disclosure of your personal data that is not necessary for our services.

However, most information will be necessary to assist you or to provide our services and some personal data will be mandatory for our compliance with the law. Nevertheless, we would ask that you only provide the necessary personal data to us.

3. Data accuracy

We will rely on the information provided by you as accurate, complete and up to date, and wewould be grateful if you could inform us of any changes.

4. What information do we collect and why?

We will process your personal data as “controller”. Generally, we will use your personal data to (i) provide and enable you to use our services, (ii) respond to your queries, (iii) develop and promote our organisation and services; (iv) ensure the security and technical availability of our services; and (v) comply with the law.

Purpose
Personal data
Legal ground for processing
(for individuals in the EEA and UK only)
To assist and contact you in relation to your enquiry.
  • contact details
  • interaction information
Necessary for our legitimate interest in responding to queries, maintaining business relationships and administering our business or to take necessary steps at your request prior to entering into a contract with you.
To manage our relationship with you, carry out anti-money laundering and “know your customer checks”, using communications, management and engagement tools.
  • contact details
  • relationshipmanagement data
  • preferences andinterests
  • engagementinformation
Necessary for our legitimate interest in understanding and maintaining our business relationships and administering our business.
To provide our services to you, such as our website, advisory services, asset management, programme management and other services.
  • contact details
  • device & browser data
  • usage data
  • engagementinformation
  • relationshipmanagement data
Necessary for the performance of our contract with you and for our legitimate interest in providing our services.
To fulfil your requests, send you information which you have requested about our services and send you service communications about matters relevant to your use of our services and your engagement with us, such as client communications, relevant content, details of events, surveys, billing, changes in our terms, etc.
  • contact details
  • preferences and interests
  • device & browser data
  • usage data
  • engagement information
  • relationship management data
Service communications are necessary for the performance of our contract with you. Other notifications are necessary for our legitimate interest in satisfying your requests, facilitating our services and organising related business activities.

To send you our newsletter and promotional information through various marketing channels including email, social media, telephone, SMS, etc. about our services and our organisation, reviewing and optimising campaign performance and profiling information about your interests known, observed or inferred for direct marketing purposes.For example, we may use your contact details to display relevant ads through Google, Twitter or LinkedIn or other social media platforms. Social media and advertising providers may use their own information about you to help us make our ads most relevant.

  • contact details
  • interaction information
  • preferences and interests
  • device & browser data
  • usage data
  • engagement information
  • third party data
Some of our direct marketing activities are
necessary for our legitimate interest in understanding your interests from the information available to us, information observed or inferred and third party information, in promoting our business and understanding campaign metrics.
We will obtain your consent where required by law. For example, your consent will be required to place cookies or similar technologies on your device or to read information on your device.

To improve and develop our services, including to:

  • obtain feedback;
  • use Google Analytics to understand the demographics of our users;
  • conduct statistical analysis;
  • make services and features more relevant;
  • improve user experience;
  • work with third parties and evaluate data toimprove and develop our services.
  • interaction information
  • usage data
  • device & browser data
  • aggregated data
  • third party data
Necessary for our legitimate interest in delivering our services properly, efficiently and understanding our customer’s needs and expectations.
We will use cookies and similar technologies if you provided your consent.

To ensure proper administration of our business, including to:

  • keep appropriate records about how our services are used;
  • resolve complaints;
  • conduct troubleshooting;
  • manage our business relationships andidentify opportunities;
  • <span”>register interactions with ourcommunications, such as emails;
  • enforce our terms; and
  • debt collection.
  • contact details
  • interactioninformation
  • relationship management data
  • aggregated data
Necessary for our legitimate interest in the proper administration of our business, dispute resolution, ensuring technical operation of our services and debt collection and necessary for compliance with a legal obligation to which we are subject.
To engage our third party advisers and service providers who may process your information on our behalf to facilitate the provision of our services and the fulfilment of essential service functions, such as web hosting, cloud storage, analytics, payments, plugins, communications, accounting, security and others.
  • all information necessary to enable the relevant service
Some activities are necessary for the performance of our contract with you, others are necessary for our legitimate interest in ensuring the proper operation of our services.
To monitor our networks, website and systems for suspicious activities, test and audit our systems and deploy appropriate security measures.
  • usage data
  • device & browser data
Necessary for our legitimate interest to ensure the security of our organisation, people and services and necessary for compliance with a legal obligation to which we are subject.
To record calls for record keeping, compliance purposes and in relation to legal claims. We will use all reasonable efforts to inform you about the recording through a pre-recorded message, verbally or by displaying a message.
  • interaction information
Necessary for our legitimate interest to keep appropriate records, ensure our compliance with the law and standards, and to establish, exercise or defend legal claims.
To monitor interactions and operations for fraud prevention and crime detection purposes, including information from third parties who may help us verify your identity or alert us about suspicious activities.
  • contact details
  • usage data
  • browser & device data
  • interaction data
  • third party data
Necessary for our legitimate interest in detecting and preventing fraud and illegal conduct and necessary for compliance with a legal obligation to which we are subject.
To share information with necessary companies.
  • any necessary companies. information on a proportionate and lawful basis
Necessary for our legitimate interest in using our group’s resources to organise, develop and deliver our services, run our organisation and decide on future strategies.
To share data with another organisation in accordance with the law for the purposes of a joint venture, collaboration, financing, sale, merger, reorganisation or similar event relating to our business.
  • data necessary in connection with the event
Necessary for our legitimate interest in acting in the best interest of our shareholders and investors and complying with our legal obligations.

To process information as is required for our compliance with the law or to establish, exercise or defend legal claims.To process and share information with other third parties where required by law, such as regulators, law enforcement agencies or where mandatory under a court order.

  • Any information subject to mandatory processing or disclosure, where this is proportionate and lawful
Where processing or sharing your data is necessary for compliance with a legal obligation to which we are subject, to establish, exercise or defend legal claims, or, where necessary and proportionate, in order to satisfy our legitimate interest in complying with best practice or applicable laws.

We will update you about any new purposes of processing of your personal data from time to time, and we will obtain your prior consent for such new purposes where we are required to do so at law.

5. Cookies and similar technologies

What are cookies and similar technologies?

These are technologies that enable us to store information, or access information stored, on your equipment such as your computer or mobile device.

  • Cookies are small text files sent to or accessed by your web browser which help you navigate our online services and perform certain functions. They are used to recognise returning users by capturing device & browsing data.
  • Pixels are tiny graphics files that are downloaded when you use our services or interact with our emails. These are typically used to capture interaction information and measure the relevance of our content.
  • Tracking URLs are custom generated links that help us understand where web traffic comes from.
  • Local storage is used to more efficiently manage the temporary storage of information that allows you to access our services on your device.

Why do we use cookies and similar technologies?

Like most organisations with online presence, we use the following cookies and similar technologies to:

  • provide our services which is not possible without certain essential cookies;
  • remember your settings and preferences to improve your experience, speed up your searches and recognise you when you return to our service;
  • understand our online traffic through analytics tools;
  • personalise our marketing and advertising; and
  • connect you with our social media features.

To accomplish this, we will, in certain cases, also link information from cookies and similar technologies with personal data held about you. Third party cookies will enable providers to find out how you used our services and combine that information with other third party information.

For example, advertising cookies deployed by third-party service providers remember your browsing activity and group together your interests which they know, observe or infer to send you personalised ads. Such personalisation is only possible because of profiling carried out with information collected through cookies and similar technologies. This may include your preferences, characteristics, behaviour and attitudes. We manage our ads through a variety of digital marketing networks and advertisement exchanges and use a range of advertising technologies.

Acceptance

When you use our services, essential cookies and similar technologies which are required to provide our services will be set on your device.
Others will also be set if you accept cookies and similar technologies by selecting your choices in the cookie banner. As already mentioned, some cookies are provided by third parties and your acceptance of cookies will extend to such third parties.

This means, for example, that if you chose to accept “Analytics” cookies this will constitute consent for us to use Google Analytics but also consent for Google to deploy its cookies which collect statistical information about how users interact with our services.

How long are cookies used?

The lifespan of each cookie may differ. We use both session and persistent cookies. Session cookies only last until you close your browser. Persistent cookies aren’t automatically deleted when you close your browser and recognise returning users.

Refusing cookies

You do not have to accept non-essential cookies, but without accepting them the functionality of our services will be reduced.
For this reason, aside from relying on our cookies settings, please also consider:

  • turning off the automatic download feature in your browser, as described at allaboutcookies.org;
  • opting out from online interest-based advertising from companies that participate in opt- out programs through the Digital Advertising Alliance, the Interactive Digital Advertising Alliance, Appchoices or Network Advertising Initiative; and
  • opting out from third party services that deploy cookies and similar technologies, such as Google Analytics, by visiting www.google.com/settings/ads or by downloading the opt-out add-on at https://tools.google.com/dlpage/gaoptout.

What happens if I disable cookies?

By disabling cookies, you may experience a reduced service.

Note that if you delete or clear cookies on your device, the next time you visit our website our cookies banner will appear and you will need to select your preferences again. Conversely, if you request services by interacting with our website this may override any browser or device controls previously set by you.

6. Sharing your information

We will generally not share your information except with (i) our advisors or third party service providers who may process personal data on our behalf, (ii) our advertising, marketing and analytics partners, as explained above, (iii) our affiliated companies for the purposes set out above, (iv) persons or authorities where we are compelled by law or responsible practices, (v) to the relevant entity in case of a merger, acquisition or collaboration, and (vi) other third parties where you have provided your consent.

7. Third parties may process your information

Our services may contain links to other websites, third party services, such as Twitter and LinkedIn and plugins. You should check the privacy statements of these third party providers before you use them as we are not responsible for how they may process your personal data.

8. How long is your information kept?

We will generally comply with the retention periods in the table below. However, there may be situations where longer retention is necessary for the purposes listed above or required by law. You may contact us for further details or request deletion of your personal data at any time.

Category of personal data
Retention period
contact details
interaction information
Generally, 3 years following collection or 7 years following resolution or file closure. Call recordings will only be retained for 30 days. Interaction information about prospects may be retained for 6 years following last interaction.
relationship management data
7 years following last interaction
usage, browser and device data, engagement information
1 year from collection
health information
Generally, no longer than 14 days.
all other personal data
7 years from collection.

After the retention period, your personal data will either be securely deleted or anonymised and it may be used for analytical purposes. You must back up your data if you wish to keep it for longer.

9. How do we secure your information?

We maintain appropriate organisational and technological safeguards to help protect against unauthorised use, access to or accidental loss, alteration or destruction of the personal data we hold. We also seek to ensure our third-party service providers do the same.

We will endeavour to use the least amount of personal data as is required for each purpose. We will employ pseudonymisation and anonymisation techniques, where appropriate.

Our staff will access your personal data on a “need to know” basis.

10. Where is your information processed?

We may transfer your personal data to our affiliated companies, suppliers and other third parties in countries different to your country of residence. Generally, your information is held in the United Kingdom and the European Economic Area. Our Grand Cayman affiliate will keep your information locally.

We will comply with applicable rules about international transfer of personal data.

11. Opt-out

If you would like us to stop sending you marketing communications and to process your personal data for direct marketing purposes, please let us know.

You can request to stop receiving our marketing communications at any time by clicking on the unsubscribe link at the bottom of each marketing message.

12. Your rights

Subject to certain exemptions, limitations and appropriate proof of identity, as a data subject, you will generally have numerous rights in relation to your personal data that you may exercise with the controller, including the following:

  • Right to information about matters set out in this notice. You may also contact us for further details about our retention policy and international data transfers.
  • Right to make an access request to receive copies of personal data.
  • Right to rectification of any inaccurate or incomplete personal data.
  • Right to withdraw consent previously provided.
  • Right to object to our processing of personal data based on our legitimate interests, and
    any automated processing and profiling.
  • Right to erasure of personal data, within limited circumstances.
  • Restriction on the processing of personal data.
  • Right to data portability from one service provider to another, where applicable.
  • Right to lodge a complaint with your country’s supervisory authority, such as the Information Commissioner’s Office in the UK.

All requests will be processed in a timely manner, generally within one month. If we cannot process your request within this period we shall explain why and process it as soon as possible thereafter.

13. Contact us

Please email us if you have any queries or concerns about how we use your personal data. We will try to resolve your query without undue delay.

E-mail: enquiries@channelcapital.io
Telephone: 44 (0)20 7291 5160
Address: Head of Risk, Channel Capital Advisors LLP, 44 Whitfield Street, London W1T 2RH

14. Updates

If we make any changes to our notice you will be able to see them on this page. You should regularly check for updates, as indicated by the “Last updated” date at the top.

If you do not agree with the changes, please do not continue to use our website or services. Of course, if any such changes significantly affect you, we will ask for your prior consent where we are required to do so by law.

Contact one of our team today to find out more…