Data Protection Complaints

If you are unhappy with how Channel has handled your personal information, you can complain to us. We would encourage you to do so, and we will take your complaint seriously.

This page is for complaints about how we have handled your personal information. If your complaint is about one of our products, services or regulated activities, please email enquiries@channelcapital.io instead and we will make sure it reaches the right team.

How to complain

Use the form below, or if you prefer, email dpo@channelcapital.io or write to the Data Protection Officer, Channel Capital Advisors LLP, 77 Charlotte Street, Bloomsbury, London W1T 4PW.

You do not have to use the form – we will accept your complaint however you choose to make it, including by telephone.

Other ways we can help

The same online form also lets you:

• Request a copy of your personal information
• Exercise another data protection right – for example asking us to correct, delete, or restrict how we use your information
• Ask us a general question about data protection at Channel

What happens next

We will acknowledge your complaint within 30 days of receiving it, and usually much sooner. Our Data Protection Officer will then investigate and write to you with the outcome.

If you are not satisfied

If you are unhappy with our response, or if we do not respond, you can complain to the Information Commissioner’s Office at ico.org.uk. The ICO will normally expect you to have complained to us first.